Refund policy

Return & Refund Policy

At NuvoraOne, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To qualify for a return, your item must be:

Unused and in its original condition.
Returned with all original packaging, tags, and accessories (if applicable).
Accompanied by proof of purchase.

To initiate a return, please contact us at support@nuvoraone.com. Once your request is reviewed and approved, we will provide return instructions. Returns sent without prior authorization will not be accepted.

Return Address:
[INSERT RETURN ADDRESS]

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a product that is damaged, defective, or incorrect, contact us within 48 hours of delivery and include clear photos or videos showing the issue.

After reviewing your claim, if we confirm that the product is defective, damaged before delivery, or that the wrong item was sent, you will receive a full refund or a free replacement at no additional cost.

Refund Policy

Submitting a return request does not guarantee a refund. Every request is reviewed individually to ensure it meets our return policy.

If your return is approved after inspection, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to complete the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at support@nuvoraone.com.

Non-Returnable Items

For hygiene, safety, or product-specific reasons, the following items are generally not eligible for return unless they arrive defective or damaged:

Personal care and beauty products.
Customized or personalized items.
Perishable goods.
Hazardous materials, flammable liquids, or gases.
Gift cards.
Clearance or final sale items.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please request a return (if eligible). Once your return is approved, you may place a new order.

European Union Customers

If your order is delivered within the European Union, you have the right to cancel or return your purchase within 14 days of receiving it, in accordance with applicable consumer protection laws.

Returned items must be unused, in their original condition, and include all original packaging and proof of purchase.